FAQ

Boarding: We charge $58 per day for dog boarding. $35 per day for dog daycare. BOARDING INCLUDES DAYCARE If your dog is not picked up between 8:00 AM and 9:00 AM, you will be charged for an additional day. Daycare is same-day service only. Drop-off is between 8:00 AM and 9:00 AM, and pick-up is between 5:00 PM and 6:00 PM.

We provide a comfy raised bed for every dog. Please bring your dog’s food, and feel free to pack special items from home, like a favorite chew toy or blanket, to make your pup feel extra cozy and at ease during their stay.

To provide the best service for all of our clients, please review our appointment policy:Cancellations & Rescheduling: All appointments must be canceled or rescheduled at least 24 hours in advance to avoid a fee.Late Cancellation: Cancellations made less than 24 hours before your appointment will be charged 50% of the scheduled service.No-Show: Missed appointments without notice will be charged 50% of the scheduled service.Repeated Cancellations or No-Shows: Clients with repeated late cancellations or no-shows may be required to prepay for future appointments.Late Arrivals: Arriving late may result in a shortened service, rescheduling, or additional fees, depending on the circumstances.

Reservations can be made online or by calling our team at (651)775-0713#3. We recommend booking early to secure your dog’s spot!

You can check-in or check-out your dog from 8:00am-9:00am and 5:00pm-6:00pm, 7 days a week, except on major holidays.

For the safety, comfort, and overall well-being of all our guests, all dogs must be spayed or neutered before joining Hometown Dog Boarding’s group play.This policy helps us maintain a happy, safe, and stress-free environment for every pup.Non-altered dogs: We may accommodate non-altered dogs on an individual basis. However, if a non-altered dog is staying with us, they may be removed from group play at any time if we feel it is necessary for their safety or the safety and comfort of the other dogs.Thank you for helping us keep Hometown a safe and enjoyable place for everyone!

Yes! We can accommodate dogs with special needs or medication requirements. Just let us know upon drop-off so we can provide the best care possible.

Absolutely! Every guest receives a daily PUPdate with photos so you can see all the fun your pup is having.

Yes, tours are available by request. To help maintain a calm, home-like environment, we limit tours because dogs often become extremely excited when they see new people. For this reason, tours are not offered on weekends, which are our busiest times. However, we do offer a virtual tour available 24/7 on our About page, so you can explore our facility at your convenience.

Cancellations must be made at least 5 days before your pet’s scheduled arrival. Cancellations made with less than 5 days’ notice—or no-shows—will incur a 50% charge of the total stay, unless we’re able to fill the spot from our waitlist.

We offer both! Dogs can join us for all-day daycare or overnight stays in our cozy, home-style suites. Every dog receives love, attention, and plenty of socialization.