Privacy Policy

Privacy Policy

Effective Date: October 26, 2026

Hometown Dog Boarding respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, make a reservation, or use our dog boarding, daycare, grooming, and other pet-related services.

Website: https://www.hometowndogboarding.com

1. Information We Collect

We may collect the following types of information when you interact with Hometown Dog Boarding.

Personal Information

Information you voluntarily provide may include:

• Your name

• Email address

• Phone number

• Billing information and payment-related details

• Contact and emergency contact information

• Information submitted through contact forms or booking requests

Pet Information

To provide appropriate care for your dog, we may collect:

• Your dog's name, breed, age, and other identifying details

• Vaccination records

• Medical conditions, allergies, and medication instructions

• Behavioral information and special care requirements

• Boarding, daycare, and grooming appointment history

Website and Technical Information

When you visit our website, certain information may be collected automatically, depending on the website tools and services we use. This may include:

• Internet Protocol (IP) address

• Browser type and device information

• Pages visited and time spent on our website

• Referring websites and general website usage data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and managing boarding, daycare, and grooming reservations

• Communicating about appointments, policies, and service updates

• Providing safe and appropriate care for your dog

• Processing payments and managing transactions

• Responding to customer questions and requests

• Sending promotional messages, special offers, or business updates when permitted by law and applicable preferences

• Improving our website, services, and customer experience

• Preventing fraud, addressing security concerns, and complying with legal obligations

We do not collect more information than we reasonably need for these purposes, subject to applicable law.

3. How We Share Information

Hometown Dog Boarding does not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Booking and scheduling providers: To manage reservations and appointment details.

• Payment processors: To securely process payments and related transactions.

• Website and technology providers: To maintain our website, hosting, analytics, and business systems.

• Communication providers: To send appointment confirmations, reminders, and customer communications.

• Veterinary providers: When reasonably necessary to obtain veterinary care for your dog, subject to applicable circumstances and authorization.

• Legal and regulatory authorities: When required by law, legal process, or to protect our rights and safety.

These providers may process information on our behalf or under their own privacy terms, depending on the service.

We do not authorize third parties to use customer information for purposes beyond those permitted by applicable agreements and law.

4. Cookies and Tracking Technologies

Our website or third-party services may use cookies, pixels, analytics tools, or similar technologies to:

• Help our website function properly

• Understand how visitors use our website

• Improve website performance and user experience

• Measure advertising and promotional performance

• Support relevant advertising, where enabled

You may be able to control cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect website functionality.

If we use advertising or analytics services, those providers may collect information according to their own privacy policies and applicable settings.

5. Marketing Communications

We may use your contact information to send promotional emails, text messages, or other marketing communications where permitted by law and consistent with your preferences.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of marketing text messages by following the instructions provided in the message, where applicable.

Even if you opt out of marketing communications, we may still send necessary service-related messages, such as reservation confirmations, appointment reminders, payment notices, or important policy updates.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage customers to avoid sending sensitive payment information or other confidential information through unsecured email or public communication channels.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, manage customer relationships, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete it, destroy it, or de-identify it, subject to applicable recordkeeping requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we maintain about you

• Requesting correction of inaccurate information

• Requesting deletion of certain personal information

• Opting out of certain marketing communications

• Exercising applicable rights concerning targeted advertising or the sale or sharing of personal information

These rights may be subject to legal exceptions and verification requirements.

To make a privacy-related request, contact us using the information in the Contact Us section below. We may need to verify your identity before responding.

9. Children's Privacy

Our website and services are intended for adults arranging pet care. We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, online booking tools, or payment services.

We do not control the privacy practices of independent third parties. When you visit or use their services, their own privacy policies and terms may apply.

We encourage you to review those policies before providing information to third-party websites or services.

11. Social Media and Customer Content

If you interact with Hometown Dog Boarding through social media, public comments, reviews, or other public platforms, information you post may be visible to others under that platform's settings and policies.

If we wish to use customer-submitted photographs, testimonials, or other identifiable content for promotional purposes, we will obtain any permission required by law.

Any photographs or videos taken by Hometown Dog Boarding during pet care or events will be handled in accordance with applicable consent, privacy, and publicity requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website technology, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

We encourage you to review this page occasionally to stay informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Hometown Dog Boarding

Website: https://www.hometowndogboarding.com

Email: info@hometowndogboarding.com

Phone: 651-775-0713, extension 3

Address: 4222 160th Street East, Rosemount, MN 55068